Shipping & Returns Policy
Shipping & Return Policy Or d'Ophir
Shipping information
At Or d'Ophir Jewelry, we ship our handmade earrings and jewelry from London, UK, to customers worldwide. We offer tracked delivery to ensure your order arrives safely.
Shipping
We ship from London, UK, and offer both domestic and international shipping.
Processing time: 1-3 business days before dispatch.
Estimated delivery:
UK: 1-3 business days
Europe: 5-10 business days
USA & Rest of the World: 7-14 business days
All international orders are shipped with Royal Mail Tracked or Tracked & Signed for security.
Express shipping via DHL Express (1-5 days worldwide) is available at checkout.
Free inter-national shipping for orders over £100. (UK ONLY)
Returns & Refunds
Due to hygiene reasons, we do not accept returns or exchanges on earrings. However, if your item arrives damaged or faulty, we will gladly offer a replacement or refund.
To request a refund for a faulty item:
1. Contact us within 48 hours of receiving your order using our contact page.
2. Include your order number and clear photos of the issue.
3. If approved, we will send a replacement or issue a refund.
Please note:
We are not responsible for lost or delayed shipments once they are with the carrier. However, we will assist you in tracking your package.
Customers are responsible for any customs duties or import taxes applied in their country.
If you have any questions, feel free to contact us using our contact page.